To promote quality principles and facilitate the use of standards to reduce technical barriers to trade and investment, ensure a sustainable Swazi economy and safeguard the nation’s health, safety and environment. 


    To be the recognized centre of excellence and the preferred supplier for services relating to the use of standards in Swaziland and beyond.

  • Mission
  • Vision

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Standards & Consumers

Consumers in Swaziland, have representation in the form of the Swaziland Consumer Forum (SWACOF). The aim of the association is to protect consumers from exploitation and sub standard goods and services in order to protect their health and safety.

Generally, the average Swazi citizen is concerned about the quality of the food and services they receive, however, there are still difficulties in differentiating between the quality, brand and price. The general belief is that the higher the price of a commodity the higher the quality, and this does not always stand true because one of the advantages of standardisation is reduced costs of production which may further mean a lower price of that particular product.

In general, consumers buy established and well known brands with the belief that they are of superior quality. Good marketing strategies by these brands’ representatives have helped enhance this belief, such that consumers have ignored the issue of quality where such brands are concerned, exposing themselves to exploitation by some of these representatives or by other agents falsely presenting themselves as representatives.

SWASA has found it necessary to educate the Swazi nation about standardisation and quality assurance and how these concepts aim at enriching the quality of life for local consumers. Media such as radio, television, press releases, and others have been used to sensitise consumers on their rights to healthy and safe goods and services and on the importance of the use of quality products. The Consumer Liaison and Public Interest Office under the Quality Assurance Department is responsible for liaising with the public and their interest groups for effective collection of information relating to consumer protection. It is SWASA's position though that consumers be affiliated with the Consumer Association through which their collection concerns may be effectively addressed.

  • The Quality Assurance Department will be the custodians of the SWASA mark for quality as it is through this department that quality testing and certification will be carried out. The department’s functionality will depend on local industry utilizing the Swazi National Standards that will have been developed by the Technical Department and further seeking to be certified ...

  • SWASA will be disseminating standards addressing technical problems in various sectors and will be encompassing many professions. People involved in these sectors and others will be invited o partake in Technical Committees. The sectors already identified are:


    -  Fresh Produce
    -  Prepackaged stuff ...

  • In order for the people to be able to implement the standards, they must understand exactly what is implied in the various paragraphs within the standard. Standards-based training may be facilitated by SWASA staff or it may be done by a subcontracting company. Based on the type of standards that are on demand it is envisaged that SWASA may offer more than 10 courses per year. Training on standards forms part of the Standards Marketing Strategy of SWASA, since, as more people understand standards, the more they will be willing to implement them ...
  • The Swaziland Standards Authority’s Information Centre is a reference point for technical information on standards and quality issues within the Technical Department, and its basic objective is to provide a means for acquiring and disseminating information on standards and related matters from and to the stakeholders. Information is availed to SWASA clients and general public through the print media, radio, the SWASA website www.swasa.co.sz and by visiting the Centre ... 

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