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  • MISSION

    To promote quality principles and facilitate the use of standards to reduce technical barriers to trade and investment, ensure a sustainable Swazi economy and safeguard the nation’s health, safety and environment. 



  • VISION

    To be the recognized centre of excellence and the preferred supplier for services relating to the use of standards in Swaziland and beyond.

  • Mission
  • Vision

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Standards & Consumers

Consumers in Swaziland, have representation in the form of the Swaziland Consumer Forum (SWACOF). The aim of the association is to protect consumers from exploitation and sub standard goods and services in order to protect their health and safety.

Generally, the average Swazi citizen is concerned about the quality of the food and services they receive, however, there are still difficulties in differentiating between the quality, brand and price. The general belief is that the higher the price of a commodity the higher the quality, and this does not always stand true because one of the advantages of standardisation is reduced costs of production which may further mean a lower price of that particular product.

In general, consumers buy established and well known brands with the belief that they are of superior quality. Good marketing strategies by these brands’ representatives have helped enhance this belief, such that consumers have ignored the issue of quality where such brands are concerned, exposing themselves to exploitation by some of these representatives or by other agents falsely presenting themselves as representatives.

SWASA has found it necessary to educate the Swazi nation about standardisation and quality assurance and how these concepts aim at enriching the quality of life for local consumers. Media such as radio, television, press releases, and others have been used to sensitise consumers on their rights to healthy and safe goods and services and on the importance of the use of quality products. The Consumer Liaison and Public Interest Office under the Quality Assurance Department is responsible for liaising with the public and their interest groups for effective collection of information relating to consumer protection. It is SWASA's position though that consumers be affiliated with the Consumer Association through which their collection concerns may be effectively addressed.

Swaziland Standards

Location

Swaziland is a landlocked country located in Southern Africa and is bordered by Mozambique in the east and the Republic of South Africa in the west, north and south. Its geographic location is 26 30 S, 31 30 E.

Population

It has been estimated at 1.1 million as of November 2007. At least 3 quarters of the Swazi population lives in the rural areas.

Languages

Swaziland is a bilingual country, with siSwati being the native language and English being the official language, most commonly used in business and commerce.

Economy

Swaziland’s economy is highly reliant on Customs duties from the Southern African Customs Union (SACU) which makes up about 70 % of government revenue. Also, Sugar and wood pulp are the major export earners. In addition to these processed agricultural and forestry products, the fast-growing industrial sector at Matsapha also produces garments, textiles, and a variety of light manufactured products.

Swaziland’s currency is pegged to the South African rand, subsuming Swaziland’s monetary policy to South Africa.

The Swaziland Industrial Development Company (SIDC) and the Swaziland Investment Promotion Authority (SIPA) have assisted in bringing many of these industries to the country. Government programs encourage Swazi entrepreneurs to run small and medium-sized enterprises (SMEs).

Tourism also is important, attracting more than 424,000 visitors annually (mostly from Europe and South Africa).

Customs Formalities

Visitors from countries other than South Africa, Botswana and Lesotho are required to conform to standard customs formalities. Residents of the 3 afore mentioned countries are required to furnish statistical information of goods brought in but are not for retail or resale. Road tax for foreign registered vehicles entering Swaziland is E50 (equivalent to 50 South African Rands) and is payable at the customs point.

Standards

The need for standardisation was first felt in the early 1980s when Swaziland tried to export timber to be use in mines in South Africa. The Republic of South Africa imposed a condition of testing and certification before the product could be allowed into the South African market.

The standards bill was passed in 1993, however, due to delays the bill had to be redrafted and Royal Assent was given in 2003, thus the Standards and Quality Act (10) of 2003 which provides for the establishment of SWASA came into existence. A Council was commissioned in December 2005 and an Executive Director was recruited in April 2007.

SWASA has been working on the development and adoption of close to 30 standards, 7 of which are in the process of being gazetted in preparation for their publication and availability for use. Given that the country did not have any national standards, the Authority has been helping local companies source standards,  from neighbouring National Standards Bodies.

It has been established through research that South African National Standards sourced from SABS are most commonly used by local companies. Another commonly used standard is ISO 9000 and some companies are in the process of implementing HACCP. So far only one company is known to be implementing ISO22000 and is accredited to the standard. On the other hand it has been noted that local SMEs have very little knowledge on the use of standards and their perceived benefits.

SWASA has established various forums such as the consumer toll free line and through meetings with quality practitioners to effectively gather more information that will inform its standards development processes. The Authority is also exploring partnering with other agencies such as SEDCO, SIPA and World Vision as means of effectively reaching out to even the community based projects and businesses.

More Articles...

  1. Key Focus Areas

  • The Quality Assurance Department will be the custodians of the SWASA mark for quality as it is through this department that quality testing and certification will be carried out. The department’s functionality will depend on local industry utilizing the Swazi National Standards that will have been developed by the Technical Department and further seeking to be certified ...

  • SWASA will be disseminating standards addressing technical problems in various sectors and will be encompassing many professions. People involved in these sectors and others will be invited o partake in Technical Committees. The sectors already identified are:


    Food

    -  Fresh Produce
    -  Prepackaged stuff ...

  • In order for the people to be able to implement the standards, they must understand exactly what is implied in the various paragraphs within the standard. Standards-based training may be facilitated by SWASA staff or it may be done by a subcontracting company. Based on the type of standards that are on demand it is envisaged that SWASA may offer more than 10 courses per year. Training on standards forms part of the Standards Marketing Strategy of SWASA, since, as more people understand standards, the more they will be willing to implement them ...
  • The Swaziland Standards Authority’s Information Centre is a reference point for technical information on standards and quality issues within the Technical Department, and its basic objective is to provide a means for acquiring and disseminating information on standards and related matters from and to the stakeholders. Information is availed to SWASA clients and general public through the print media, radio, the SWASA website www.swasa.co.sz and by visiting the Centre ... 

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